ServiceMaster Mercia, is a franchise of ServiceMaster, owned and managed by Kevin Harden and is celebrating after scooping one of the most prestigious business awards!
ServiceMaster Mercia provides commercial cleaning services for offices, doctor surgeries, veterinary practices, car showrooms, offices, factories and schools throughout Birmingham, Coventry, Burton on Trent, Loughborough, Rugby and more.
Mark Harden, Business Development Manger, collected one of the most prestigious awards on offer for ServiceMaster Franchisee of the Year 2017 award (the Marion E Wade Award) as well as the Growth Award at the Summer Summit conference for ServiceMaster limited held in June of this year.
The Franchisee of the Year 2017 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchisee network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.
“We are very excited to receive this prestigious award and are very proud of all the hard work that has been put in by the ServiceMaster Mercia team.” Commented Mark Harden
“2017 proved to be a significant year with record sales enabling investment into new office location, staff, and territories.” Finished Mark
Picking up one award is an achievement, but to go on and win Franchisee of the Year is and outstanding achievement. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.
When asked about future plans for SeviceMaster Mercia, Kevin Harden said “Over the next 12 months we plan continue to invest in technology and innovations within our industry, maintain double digit growth and develop our management structure to deliver excellent customer service to our clients.”
Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.
“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.
“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan
Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.
Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expens
Call 0845 155 1026 or email firstname.lastname@example.org to find how ServiceMaster Mercia can help at your premises.